PLEASE READ TO THE BOTTOM!
L.A.M. Technical Services LTD provides a Depot for customer pick-up and drop-off, shipping and receiving, and mail. Our Depot provides longer hours of operation for the convenience of customers!
All repairs/equipment evaluation drop-offs must be PRECEDED by the acquisition of a return authorization or “RA” number from our service department. This can be obtained by calling our main number 780-968-7050 during 8:00 AM to 4:30 PM Monday to Friday or by email or my accessing our "Request an RA" link on the left side of our web page at anytime. Customers will be asked to provide model #’s and serial #’s as well as a description of the problem. For customers without accounts, a credit card # will be requested at the time of your call or by return email or phone call. All pertinent information required for proper communication with the customer will also be requested.
Evaluation Charges. There is a minimum charge for all evaluations. This charge will be described to the customer when contacting us for an RA number. It will vary depending on the type of unit and/or repair and/or prearranged contract. When the evaluation is complete, the customer will be contacted and a faxed or email estimate will be sent to the customer. The evaluation fee will be waived if the estimate for the repair is accepted.
L.A.M. Technical Services LTD
C/O The UPS Store
17008 - 90th Avenue, Suite 425
(Directly across from West Edmonton Mall beside Boston Pizza)
Edmonton, Alberta
Canada, T5T 1L6
Hours of Operation: 8:00AM to 7:00PM Monday to Friday / 10:00AM to 5:00PM Saturday
- The Depot is for Pick-up/Drop-off/Shipping/Receiving/Mail ONLY. The representatives at the Depot DO NOT have any information on repair status, billing, or technical information. If such information is required please contact us at our main number 780-968-7050.
- All units dropped off or shipped to the depot for repair/evaluation MUST be put in a sealed cardboard or wood box, or a factory carry case, with the RA # clearly written on the box/case. There is no size restriction as long as it is in a suitable box (including plasma monitors). If units arrive without a suitable box/case, one will be supplied to you for a nominal fee. There will be a copy of the initiated work order provided to the customer at the depot when it is dropped off. Signature will be requested.
- When the repair and/or evaluation is completed, the customer will be contacted by LAM TECH to confirm or arrange return shipping. The unit will be made available at the Depot at this established agreed upon time and will be held for a period of two (2) business days (Mon - Fri) for pick-up. If it is not picked up, it will be returned to the repair center and storage/handling fees may apply. Signature will also be requested at pick-up with a copy of the packing slip provided with the unit. A copy of the invoice can be provided with the unit if previously requested.
- Direct return shipping from the Depot is available by prior arrangement.
- Our main phone number, email addresses, and hours of business are different than the depot. Please direct all requests for RA numbers, field technical/service/repair support requests, current on-going equipment repairs and product sales and order enquiries as below:
LAMTECH Business Hours: 8:00AM to 4:30 PM Monday to Friday
Tel: 780-968-7050
Toll Free (in Canada): 866-447-2043
Fax: 866-401-7218
Email: lam@lamtechnical.com